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Case Study 1

Approach to ISO18001


Our client, a joinery specialist, wishes to attain their ISO18001 accreditation. We designed a multi-stage programme to help them achieve this.


By attending the Stage 1 audit in an observational capacity only, we gained an independent view of both how the auditor approached the inspection and how the client was able to respond to the auditor's questions and requests for evidence. Taking the Stage 1 findings, a detailed action plan was prepared focusing on the development of the weaker areas. This plan was discussed with the client and key resources were identified to determine who was going to take action in which areas. The individuals and teams were tasked with specific actions whilst the central aspects of the ISO system were developed in terms of documents, policies, procedures etc.


With a transparent action plan throughout, specifically delegated tasks and building a sense of momentum and achievement within the client's employees, approximately 25% of the workforce are actively involved in achieving their goal and are motivated to complete the tasks set of them.


An independent mock Stage 2 audit is scheduled in good time to give a true reflection of the system status and a final action plan of developments and modifications prior to the final audit.


Top Five Secrets to ISO18001:


  • Stage 1 audit to confirm the gaps and areas for development 

  • Involve key client members to ensure delegated tasks are actioned – keep momentum with a clear step by step plan and measure often (weekly) against this plan

  • Praise, feedback and develop a sense of achievement

  • Demonstrate, supervise, observe – start by leading the client through the activities needed, then gradually step back allowing them to take the lead having gained some experience. This applies to H&S Committee meetings, toolbox talks, risk assessment preparation etc.

  • Independent mock Stage 2 audit to identify final gaps before formal accreditation audit.


This process is currently ongoing, with a revised Stage 1 Audit due in September 2015.



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